Category: Customer Service
FSB Updates Guidance on Employers’ Liability Insurance
Help in checking your insurance arrangements The Federation of Small Businesses (FSB) has recently updated its guidance on Employers’ Liability insurance – a useful reminder of the rules and risks around a business insurance that is legally required in the UK. The guidance explains that if you employ anyone – including part-time, temporary, or even […]
How to Protect Sensitive Personal Information
New guidance published by NCSC The National Cyber Security Centre (NCSC) has published new guidance to help businesses identify and protect against the risks of holding sensitive personal information. The guidance can help you to understand what sensitive personal information is and identify any that your business holds. It also provides some principles that, if […]
Chancellor Releases 2025 Spending Review
Takeaway Points for Your Business The Chancellor unveiled her Spending Review in June setting out how government departments will allocate money over the coming years. While much of the focus was on large-scale public services like the NHS and schools, there are some important signals here for businesses to take note of – both in […]
No Change for the Bank of England Base Rate
Inflation Still a Concern The Monetary Policy Committee (MPC) decided to keep the Bank of England base rate at 4.25% following its latest review on 19 June 2025. Their decision was not a great surprise. While inflation had reduced in the earlier part of the year, the current figures show that inflationary pressures continue to […]
Empathetic listening
As a manager, how can you become a more empathetic listener? Effective leadership in business requires more than just giving orders or making decisions. It involves understanding and connecting with employees on a deeper level, which is where empathetic listening comes into play. As a manager, developing empathetic listening skills is essential for fostering a […]
Fulfilling demand
If the pie’s not big enough, make a bigger pie. Fulfilling customer demand is the primary objective for any business. It involves accurately anticipating customer needs, ensuring product availability, and delivering goods or services in a timely manner. Meeting demand not only enhances customer satisfaction but also contributes to brand loyalty and positive word-of-mouth – […]
Becoming a trusted advisor
Becoming a trusted advisor to your clients involves building relationships and taking the time to understand their world. Becoming a trusted advisor instead of “just another supplier” takes time and necessitates providing value to your clients by focusing on helping them to solve problems. Becoming a trusted advisor involves building long term relationships which are […]
Targeting underserviced markets
Identifying and targeting underserviced markets can be a game-changer. Underserviced markets are groups of customers or potential customers who have unmet or underserved needs, problems, or preferences in your industry. They may be overlooked, ignored, or underserved by your competitors, or they may be new or emerging segments that have not been addressed yet. Underserved […]
The art of persuasion
Building a successful business means persuading people to exhibit the right behaviours. The ability to sway opinions, convince stakeholders, and drive desired outcomes is a skill that sets exceptional business leaders apart from the rest. A cornerstone of effective persuasion lies in understanding the target audience. Do your research and try to empathise with the […]
Data Management
How to implement an effective data management strategy. Small and medium-sized businesses (SMBs) must adopt an effective data management strategy to remain competitive in today’s data-driven world. However, limited resources and expertise often pose significant challenges for SMBs in implementing such practices. Here are some key steps for developing and implementing an effective data management […]
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